Delivery Information

Notice: Due to the outbreak of the Coronavirus, delivery times may be slower

Republic of Ireland Delivery (2-5 working days)

Nightline is our delivery partner for Ireland. They deliver Monday to Friday, from 8.00am to 6.00pm. Postage and packing is charged at a flat rate of €6. Free delivery is available on orders above €100. Please Note – A signature will generally be required to confirm receipt of delivery.

 

UK and NI Delivery (3-5 working days)

Nightline is our delivery partner for the UK and Northern Ireland. They deliver Monday to Friday, from 8.00am to 6.00pm. Postage and packing is charged at a flat rate of €6 (incl. vat). Please Note – A signature will be required to confirm receipt of delivery.

 

International

At present we do not currently post internationally.

All quoted delivery times above are estimates only and there may be occasions when delivery fulfilment takes longer. For further queries regarding delivery, please contact us at info@sweetfactory.ie

Cancelling an Order

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 14 days of receiving your order. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing info@sweetfactory.ie. Otherwise if the item has been dispatched then you must return the item to us.

Returning an item

If you have already received the goods but wish to cancel your order, you will need to make the return within 14 days of receipt. Once we have received your goods, we will credit you with the value of the returned goods. Any goods that have ben opened will not be credited

If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.

To return an item, send the goods to the address below quoting your order number and reason for cancellation, e.g. defective items. For your protection, we recommend that you use a recorded delivery service

The Sweet Factory (Ireland) Ltd
2nd Floor Broadmeadow Hall
Applewood
Swords
Co, Dublin
Republic of Ireland

Guarantees & Warrenties

Whilst The Sweet Factory makes reasonable effort to ensure we sell only the highest quality goods, we do not offer any guarantee or warranty schemes other than those offered by the product manufacturers.

Terms & Conditions

This Agreement will be governed by and construed in accordance with the law of the Republic of Ireland and both you and The Sweet Factory agree to submit to the exclusive jurisdiction of the courts of the Republic of Ireland.

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